It’s time to train your IT team staff to perform successfully in the ISO 20000 audit. Creating your IT service management iso 20000 system is similar to test preparation yet produces an official badge to demonstrate superior performance. When you meet ISO 20000 standards it proves to customers worldwide that you offer top-tier IT services.
Learn Basic Facts About ISO 20000: Take the first step by studying what ISO 20000 encompasses It serves as a common standard guideline to run top-level IT services. The most current ISO/IEC 20000-1:2018 outlines the necessary requirements for IT service management iso 20000. Check ISO/IEC 20000-2:2012 to discover proven procedure improvement strategies.
Where Do We Stand?: Time for a little self-reflection! We will start by analyzing your existing IT service management setup so you realize both its strong points and improvement areas. To start this change process we need to view our current IT service management practices as a baseline picture. To detect issues you can hire an outsider or work internally while using ITIL CMMI-SVC COBIT VeriSM FitSM and SIAM as reference guides.
Assemble the Dream Team: Recruit your ISO 20000 leadership team for success! Developing an ISO 20000 initiative requires you to hire a project manager as well as team members and resources to craft an implementation roadmap. Bringing an outside advisor on board will help you achieve your goals.
Level Up Those Processes: This part of the process makes ordinary elements perform beautifully. The goal is to improve or create new procedures that follow ISO 20000 requirements. To achieve the new requirements you should start creating formal documents or apply tested templates. Use a checklist to monitor everything that happens during the project.
Check Your System: Check Your System with a Staff Audit before Official Operations Begin Your team conducts internal tests to confirm system operations and process performance match planned standards. Professional auditors determine that your system functions properly by confirming team members execute established procedures. An official review method needs written guidelines for this audit activity. Document results and use checklists.
Showtime (Certification Audit): The moment of truth! Your certification will pass the final check from a real auditor who works for an RCB. You will achieve official ISO 20000 certification when you succeed in this test.
This outline shows you how to achieve ISO 20000 certification without trouble. Work with your team to break down the steps and you will reach ISO 20000 certification quickly.